We strive to ensure that all products and digital content meet a high standard of quality and match their descriptions.

Faulty or Misdescribed Items
If a product or digital download is faulty, not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993. Please contact us within a reasonable period from receiving your purchase, providing proof of purchase and details of the issue. For eligible returns on physical products, we will cover reasonable return shipping costs. If the fault is major, you may choose a replacement or a refund at your discretion.

Change of Mind
We do not offer returns, exchanges, or refunds if you change your mind about a purchase. However, we may choose to offer a store credit or exchange at our discretion, provided the product is unused and in original packaging. Digital downloads are generally non-refundable except as required by law.

Digital Downloads
Due to the nature of digital content, all sales of downloadable products are final unless the product is faulty or not as described. In the event of a defective or inaccessible download, please contact us promptly for assistance or a suitable remedy, as required by law.

How to Request a Return or Refund
To initiate a return, repair, or refund request, please contact us via our contact page with your order details. We will provide further instructions and, if eligible, process your remedy as soon as possible. Refunds are usually issued within 7 business days of approval via the original payment method.